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Additional Information and F.A.Q for Cruise Ship Customers

Payment and Currency Conversions

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The booking balance is payable in full 24 hours before we collect you. We will take this balance on the credit card used for your deposit. We do not take balances for Cruise Ship passengers in cash on the day of the dive and the Dive Boats do not have credit card facilities onboard. It is your responsibility to check that your credit card has sufficient funds to pay your balance. If your credit card is declined, we will email you the day before your excursion to request payment via another credit card. If we do not receive payment, you will not be able to dive, and we will not refund your deposit.

Prices are per person in US$. We accept VISA, MasterCard, US$ bills and the local currency EC$ (Eastern Caribbean Dollars) which shows as XCD on credit card transactions. All credit card charges are made in EC$ (XCD) at 1US$ costs 2.7169 EC$ (XCD), which is fixed by the Banks. All our prices are accurate, what you see is what you pay. Currently there is no Sales Tax, VAT or Governmant Taxes to add to our prices.

 

Answers to frequently asked questions

Q: Can I have a discount if I bring my own equipment?
A: We offer a US$10/person discount for divers using ALL of their own equipment. All we will supply is Tanks and Weights.


Q: Will you collect us and drop us back to the ship and do you know where to find us?
A: Yes, this is included in the price. All we need to know is the name of your ship and your times. When you return your Confirmation of Booking form we will notify you of your pick up details by email. Please print these out and keep them with you.

Q: How do we find each other?
A:
All you need to do is to follow the instructions that we email to you, we will find you if you are waiting where we ask you to be.

Q: Why is the price different from the regular two tank dive for non-cruise ship divers?
A: Because we are offering a different service which includes collection and drop off into Port Castries by boat and all our scheduling is altered for the day which prevents us from running our afternoon dive.

Q: Why do you offer Standard and Premium service?
A: Think of Standard Service as 3* and Premium Service as 5* A La Carte, you pays your money and you takes your choice!

Q: What is your cancellation & refund policy?
A: Please click to view our Cancellation and Refund policy.

Q: Can my non-diving partner come on the boat as a passenger?
A: If we have space to spare boat passengers are welcome, although there is a charge for this. See price list.

Q: Can I do certification dives with you?
A: As long as you have the necessary referral paperwork, please email us to discuss your requirements.

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